Cancellation Policy
Thank you for shopping at Quanta Jewel! We strive to provide you with the best experience possible. Please read our cancellation policy carefully before making a purchase.
Cancellation Timeframe: We understand that sometimes plans change. You may cancel your order within 24 hours of placing it. After this time frame, cancellations will not be accepted.
Cancellation Process: To cancel your order, please contact us via phone at 8740899868 or email us at help@quantajewel.com within the 24-hour window. Please provide your order number and relevant details for prompt assistance.
Refunds: Upon successful cancellation within the specified timeframe, a full refund will be issued to your original payment method. Please allow 5-7 business days for the refund to reflect in your account.
Exceptions:
- Customized or personalized items cannot be cancelled once production has begun.
- In the event of unforeseen circumstances or technical errors, we reserve the right to cancel orders at our discretion. You will be promptly notified, and a full refund will be issued.
Contact Us: If you have any questions or concerns regarding our cancellation policy, please feel free to reach out to us. Our customer service team is available to assist you.